How can you guarantee the quality of our products? How do you provide after-sales services to us? How can I trust EMAC is our right supplying partner?
The questions about process and management also comes to EMAC quite often, our TSIF system ensuring us the high standard delivery on every single order, our TSIF system security the delivery of goods from the beginning of the order to the compliment of commissioning, we cares every customer all the time. Our 123R after-sales service system relieve all customers worries about after-sales services. There is no company can guarantee 0 defective rate on their products, EMAC also can’t guarantee that, but we take fully responsibility on the possible defective and doing our best to provide solutions for customers. In any bad cases, we also actively helping customer to make up their losses as much as we can.
Questions About Management
How Can EMAC Ensure That our Products are Delivered to the Required Specifications?
EMAC has been in the line of engine products business for more than 12 years, in these years of cooperation with many different oversea customers, we have lots of experience in the order productsion, shipment and so on. From these experience, we have confirmed our ow...
What are EMAC’s Standard After-Sales Service?
Afer more than 12 years international trading with oversea customers, we have our own standard for the after sale service. It named 123 after sale service standard. The 123 after sale service stands for 1 working day to reply the customer, 2 working days for tasks re...
What is the EMAC Order Procedure?
The orders is important for every company. But most of overseas customers are satisfied with our order procedure and service, the main reason is that we have our own order procedures which is done carefully by one term staff EMAC GROUP LTD has its own order procedure...
What is the After-Sales Procedure of EMAC?
After more than 12 years international trading with overseas customers, we have lots of experience about the after-sale service. And we have formed our company own rules and after sale service system for the different products. While for the engine spare parts, we us...
How can EMAC Ensure On-Time Delivery of Orders?
From the sales side, EMAC will give customers an appropriate delivery period considering possible epidemic and transportation risks in advance.From the production side, EMAC have a supervising team checks on-site production at business partners factories to make sure...
How can EMAC Ensure the Smooth Operation of Each Order?
The smooth operation of an order requires the cooperation of multiple departments, including the sales department, merchandising department, customer service department, after-sales department and technical department etc. A complete enterprise management system is n...