CCEC Engine Overseas Maintenance Service Guide

Maybe many users don’t know how to buy generators or engine equipment when they come back, how to seek help efficiently and quickly when there is a problem in the later period machine products.

1. CCEC engine product global warranty policy

CCEC products enjoy the services of the unified CCEC global service system, and the service is carried out according to the territorial principle, that is, the CCEC service station where the engine is located is responsible for the warranty and service provision of the engine.
The warranty scope of export products, the determination of warranty period and the standard of warranty fees will be implemented by CCEC local service agencies in accordance with the local CCEC company warranty regulations and warranty work manuals applicable to product use, and may be related to the current Chongqing CCEC and CCEC (China) investment. The CCEC product warranty regulations implemented by Co., Ltd. in the East Asia region are not completely consistent.

2. How to get service when CCEC engine fails overseas

Engine registration: Chinese OEMs provide CCEC overseas service support teams with engine export information every month or customers register directly on the CCEC product registration website; or customers notify local CCEC engine sales information.
Request for service: Customers can directly contact the nearby CCEC service station, and please provide the following information:
Engine serial number, equipment purchase date and working hours; equipment manufacturer, equipment name and model; description of the fault site, work done on site; if there is a photo of the fault site, please provide. Provide service: CCEC local service station checks engine failures and provides failure inspection reports; the costs related to insurable failures are paid by the CCEC system, and the customer needs to pay
Non-guaranteed breakdown service charges.

3. CCEC Generator Warranty Claim Policy

Most products sold by CCEC come with a warranty (i.e. an accompanying warranty) which defines the respective responsibilities of CCEC and the customer in the event of failure (warranty failure) caused by defects in CCEC materials or factory workmanship. If the product is not maintained in accordance with the provisions in the CCEC Operation and Maintenance Manual, failures caused by incorrect maintenance, or failures caused by irregular operation or neglect of the product specified in the limitations of the warranty certificate, are not covered by the CCEC warranty.
【Reminder】CCEC shall not be liable for any of the following situations: for damage caused after the engine should be turned off; for failure or damage determined by CCEC to be illegal operation or negligence; wear or tear of warranty parts; incidental or consequential damage.
a. Engine Warranty Start Date
The repair station must determine the warranty start date. It is the customer’s responsibility to provide proof of the relevant dates, if required. If the warranty start date is not recorded in the documentation and the user has failed to provide evidence of the date despite their best efforts, the repair shop should set the warranty start date as the shipping date plus one month on the first claim.
The steps to determine the start date of your warranty vary by application type. For details on determining the warranty start date, refer to the appropriate warranty description.
b. Customer Responsibilities
Use and maintain Cumming products as recommended in the CCEC Operation and Maintenance Manual; maintain a work odometer or hour meter.
Before the applicable warranty period expires, notify the CCEC authorized repair station of all in-warranty failures and provide the necessary documents to verify the product warranty start date; if necessary, transport the engine to the repair station, or use the engine within the valid warranty period In a state of being repaired.
In the event of a failure covered by the warranty, the customer must contact the CCEC authorized repair station for repair. The failure date is the date the repair order was opened. The engine must be in a waiting state for repair and the repair order must be opened/created within the warranty period.

For more information, please refer to the engine operation manual and maintenance manual, or follow the EMAC official website: www.emac.cc

EMAC Group Limited was established in Hong Kong in 2010, aiming to become a solid one-stop supplier for the power machinery industry. EMAC has 4 overseas subsidiaries and 10 independent registered trademarks. Its products are widely used in energy, maritime, automotive, construction, railway and parts and other fields. Based on different types of CCEC engines, EMAC integrates other leading powertrain products into a complete powertrain.
With years of rich experience in powertrain supply, EMAC can quickly understand and respond to customer needs, greatly reducing customer communication costs. EMAC provides one-stop solutions, from pre-design to component supply, from installation to commissioning, from pre-sales communication to after-sales support.