How can you guarantee the quality of our products? How do you provide after-sales services to us? How can I trust EMAC is our right supply partner?
The questions about process and management also come to EMAC quite often. Our TSIF system ensures us a high standard of delivery on every single order. Our TSIF system secures the delivery of goods from the beginning of the order to the completion of commissioning. We care for every customer all the time. Our 123R after-sales service system relieves all customers’ worries about after-sales services. No company can guarantee a 0-defective rate on its products. EMAC also can’t guarantee that, but we take full responsibility for possible defects and do our best to provide solutions for customers. In any bad cases, we also actively help customer to make up their losses as much as we can.
Questions About Management
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How Can EMAC Ensure That our Products are Delivered to the Required Specifications?
EMAC has been in the line of engine products business for more than 12 years, in these years of cooperation with many different oversea customers, we have lots of experience in the order productsion, shipment and so on. From these experience, we have confirmed our ow...
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What are EMAC’s Standard After-Sales Service?
Afer more than 12 years international trading with oversea customers, we have our own standard for the after sale service. It named 123 after sale service standard. The 123 after sale service stands for 1 working day to reply the customer, 2 working days for tasks re...
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What is the EMAC Order Procedure?
The orders is important for every company. But most of overseas customers are satisfied with our order procedure and service, the main reason is that we have our own order procedures which is done carefully by one term staff EMAC GROUP LTD has its own order procedure...
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What is the After-Sales Procedure of EMAC?
After more than 12 years international trading with overseas customers, we have lots of experience about the after-sale service. And we have formed our company own rules and after sale service system for the different products. While for the engine spare parts, we us...
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How can EMAC Ensure On-Time Delivery of Orders?
From the sales side, EMAC will give customers an appropriate delivery period considering possible epidemic and transportation risks in advance.From the production side, EMAC have a supervising team checks on-site production at business partners factories to make sure...
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How can EMAC Ensure the Smooth Operation of Each Order?
The smooth operation of an order requires the cooperation of multiple departments, including the sales department, merchandising department, customer service department, after-sales department and technical department etc. A complete enterprise management system is n...
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