EMAC Management System
PCMT
PCMT marketing system helps all EMAC team members to understand what customers need. We believe it’s very important for everyone in EMAC to understand our customers, from engineers to salesmen, from the online marketing team to the video marketing team. It’s impossible to deliver satisfaction to customers without understanding what customers want.
BSIE
The BSIE management system is the foundation of good team performance, clearly working tasks, clear instructions for every issue, and an efficient and fairly incentive system. Only these factors working together as a unit can build up an efficient team.
CASL
CASL service standard gives clear instructions of the standard for all of our services, easily accessible complete documents, accurate and visual introductions, professional and systematic document support, and lifetime cycle covered services. CASL standard drives both the engineering and marketing teams to a higher service standard, which will also be unique and very helpful for all of our customers.
TSIF
TSIF quality control system, starting from the beginning of the order, to the end of the service life time of our products, we care and continuously trace the usage experience of our products, ready to help with any technical support or troubleshooting demand. Our services do not end at the delivery of goods, but are endless with every single customer.
123R
123R’s after-sales service system is ready to respond to any possible quality issue; no one can provide quick services if they are not prepared for after-sales services. Our after-sales services standard is helping all of our customers solve their problems at EMAC’s cost, while some companies might try to pass the buck to the customer or even try to make a profit from after-sales services.
What’s more important, EMAC knows everyone will be unhappy if their products are defective, so based on the condition that solves the problems perfectly, we also reward all customers who have had quality issues with our products, as a gesture of our apology.
A well-developed management system that integrates 5 individual systems, from the PCMT marketing system to the CASL service standard system, from the TSIF quality control system to the 123R after-sales service system, our system guarantees the quality and service standards of EMAC, and relieves customer worries.
PCMT Marketing System
From products analysis to customer behavior understanding, from marketing system structure design to team skills requirements, powered by the systematic acknowledges of MBA, EMAC have very clearly understanding of what market needed, and what we should do, helping EMAC greatly improved our customer communication skills.
It’s impossible to delivery satisfy to customer without understanding what customers want.
BSIE Management System
No matter how well we understand the market and customer, a well-developed internal management system is the foundation of a good company. From well-designed organize structure to clearly explain position responsibility, from systematic training to effective incentive system, EMAC developed advanced up to date internal management system, ensuing every single team member of EMAC have brilliant future as well as enjoying every working day.
Only happy team members can make our customers smiles.
CASL Service Standard System
A set of easy accessible and complete products information, helping all customers confirm all technical specifications and find out suitable matching products.
Accurate and visual products introductions helping all customers understand supplying conditions of products.
System professional technical documentation support, greatly reduce customer communication costs.
Full life cycle services provide a 360 degrees services, from pre-sales communications to products delivery, from installation to commissioning, from after-sales services to products overhaul, we provide documents, video and technical support from the beginning to the end, whenever you need EMAC, we always ready to help you out with your questions or problems.
TSIF Quality Control System
Technical (T) contracts are signed with all customers on all orders.
A supervising (S) team checks on-site production at business partners factories.
Inspections (I) are carried on every single product to ensure that it meets technical specifications quality standards and schedule delivery time.
Technical following up will be carry on every single product, our services not ended at goods delivery, not ended in accomplishment of commissioning, our services are endless, we will always be there if you have any questions or need any help.
123R After-Sales Service
123R after-sales service system is ready to give response for any possible quality issue, no one can give quick services if they are not getting ready for after-sales services. Our after-sales services standard is helping all of customers solved their problems under EMAC’s costs, while some of companies might will try to pass the buck to customer or even try to make profit from after-sales services.
What’s more important, EMAC knows everyone will be unhappy if their products have defective, so based on the condition that solve the problems perfectly, we also reward all of customers that had quality issues with our products, as the pay back of our apologize.
Sales Team Generator-SinoGen Automotive-DuraMac Marine-SeaMac Pump-PumpMac Construction-ConeMac Railways-RailMac Parts-PartMac EV System-EVMac Service Team Sales Manager-Mrs.Wendy Fu Sales Director-Mr.Jasper Lee Shipping Service
Contact EMAC Now!
Office
Shasong Road,
Baoan, Shenzhen, China
M-F：9 am - 7 pmHours
S-S ：Closed
Tel : 0086-755-8231-4520Call Us
Fax : 0086-755-8231-4530
E-mail : info@sinomac.comE-mail
Technical DirectorMobile & WhatsApp
Mr. Jasper Lee : +86-158-8972-7636
Mr. Jason Zhang : +86-199-2492-1731
